FAQs

Our application & registration system has changed to make the process simpler.

There are now two separate steps: becoming an approved guest, 

and registering for your bi-weekly food pickup.

  

The process is simple:

1. Apply to become a guest
↓
2. Wait for your application to be approved
↓
3. Log in to your guest account
↓
4. Complete the short registration form for your food pickup
↓
5. Receive your Pickup ID

 

IMPORTANT: Applying and registering for a pickup are NOT the same thing.

Submitting an application does not register you for a food pickup and 

will not give you a Pickup ID.

 

 

FAQ: I have already been approved. What do I do?

Your account has already been approved. Simply go to Bi-Weekly Pickup Registration, sign in with your email and password, and then register for your next pickup.

 

 

FAQ: I’ve come before. Do I need to apply again?

If you are an approved guest, you should have received an email with information about accessing your account.

If you are unsure whether you have been approved, please contact us rather than submitting another application.

If you have already submitted an application, please do not submit another one unless we have specifically asked you to do so.

 

 

FAQ: I submitted the application. Where is my Pickup ID?

The application itself does not generate a Pickup ID.

Once your application has been approved, you must:

Log in → Register for a Pickup → Receive your Pickup ID

You cannot register for a pickup until your guest account has been approved.

 

 

FAQ: I am already an approved guest. Why can’t I just use the application?

Under our new system, the application is only for new guests who need to be approved.

Once you have an approved account, your application is complete, and you do not need to complete an application again. Your bi-weekly pickups are registered through your guest account.

Please log in instead of submitting another application.

  

  

FAQ: I forgot my password. What do I do?

Go to Bi-Weekly Pickup Registration and click Log In, and select Forgot Password.

Enter the email address associated with your account and follow the instructions to reset your password.

Please do not create a new application because you have forgotten your password.

  

  

FAQ: I registered for a pickup. Where do I find my Pickup ID?

Your Pickup ID is provided after you successfully complete your pickup registration.

Please save your Pickup ID. You will need it when collecting your package.

If you have registered but cannot find your Pickup ID, please check the confirmation information associated with your registration before submitting another registration, or contact us to clarify.

 

 

FAQ: How often can I register for a pickup?

Approved guests are eligible to register for a pickup every other week.

Please only register when you are eligible for the current registration period. The system will automatically not allow the registration if it is not your week. 

 

 

FAQ: What if registration is full?

Once we reach our weekly capacity, registration closes.

If you see a message saying that registration has reached capacity, please do not submit an application in an attempt to get a Pickup ID.

The application and pickup registration are separate.

 

 

Still confused?

The most important thing to remember is:

If you’re NEW to His Good Treasure:

Apply → Wait for approval → Receive login → Log in → Register for pickup

 

If you’re ALREADY APPROVED

Bi-Weekly Pickup Registration → Login & Register for pickup → Receive Pickup ID

 

Please DO NOT SUBMIT MULTIPLE APPLICATIONS

Submitting the application more than once will not give you a Pickup ID or reserve a food pickup.

If you are having trouble accessing your account, please contact us for assistance.